Refunds for all cash purchase will be done by cheque only and may take up to 7 working days. For any purchase done by card (debit/credit) will be refunded back to the same card within 7 working days only.
Napoli UAE will communicate a clear date of delivery to its customers via SMS, email and telephone. In the event that no one is available to accept the item(s) from your end, the item(s) will be returned to Napoli and the customer will bear additional charges of AED 200 for the second delivery attempt. Any postponed orders on the part of the customers will bear additional costs based on Napoli storage fees which is 20% value of invoice. Please note that if there is any misinformation on the part of the customer regarding address and location that add delays in the delivery will be at no fault to Napoli UAE
Napoli customers can request storage of purchased items that have been paid in full for a period of maximum 10 days. Items not collected thereafter shall be considered unwanted and will be resold by Napoli. Under such conditions, Napoli can only offer an exchange with no cash refund.