Contact our Customer care representative and they will help you to solve the issue.            

In order to cancel the orders, customer can either contact the Customer Care Representative through live

chat or make a call.                                       

1.  Payment confirmation pending: If you paid for your order using net banking, we may be awaiting

the payment confirmation from your bank. This can sometimes take few days. For immediate status,

contact your bank.

2.  Problem in contacting your bank or credit card: Sometimes we may be unable to contact your bank or

card issuer which can cause delay. If so, you will receive an e-mail from us.

3.   Incomplete payment: If your initial payment attempt was unsuccessful, your payment might stay in

pending stage.In such cases, try to restart the order. In this case the Customer care representative can ask

the customer to do the order process once again or for more help.

4.  Payment made and cash deducted from the customers account but not received by Napoli.

5.  Authentication failure results when wrong card details are entered. Or sometimes the OTP cannot be

verified or 3D secure password was not entered correctly. In such cases, you receive messages from the

bank that the payment could not be processed. Usually, money is not debited and you can try another

transaction after few minutes.

 NOTE: If your payment is still processing, you will see a “We haven’t received payment confirmation from

your bank or credit card yet”. In such cases, do not attempt paying a second time unless you’re sure that your

payment failed. If you accidentally pay twice, we’ll refund your extra payment within a few days.

• The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.

• For any manufacturing defects and damages in transit, we offer easy replacements. We will assess the damage and revert within 72 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.

• Napoli accept no returns, refunds, or exchange once furniture has been delivered, installed, and signed off by the customer, except for manufacturing defects.

• For unassembled pieces, we accept items for exchange, if returned within 5 working days from date of purchase as long as items are accompanied by original invoice or receipt, in their original packaging, unused and/or delivered to our warehouses.

• No refund in cash. It will transferred to your Napoli user account as points for purchase. 

Napoli will schedule deliveries upon receipt of full payment. All items purchased by customers can be put on lien

for no more than 3 days and in the event payments are incomplete, the items will be released to the showroom

for sale. Cheque payments are subject to clearance.

Napoli will not accept any responsibility for any claims of damages once items have been delivered, installed and signed by the customer.

Contact our Customer care and they will help you to solve the issue. 

Gift cards can be bought from the Napoli site and can be gifted to your loved ones. It is non refundable. 

Napoli customers can request storage of purchased items that have been paid in full for a period of maximum 10 days. Items not collected thereafter shall be considered unwanted and will be resold by Napoli. Under such conditions, Napoli can only offer an exchange with no cash refund.

The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.