• The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.
• For any manufacturing defects and damages in transit, we offer easy replacements. We will assess the damage and revert within 72 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.
• Napoli accept no returns, refunds, or exchange once furniture has been delivered, installed, and signed off by the customer, except for manufacturing defects.
• For unassembled pieces, we accept items for exchange, if returned within 5 working days from date of purchase as long as items are accompanied by original invoice or receipt, in their original packaging, unused and/or delivered to our warehouses.
• No refund in cash. It will transferred to your Napoli user account as points for purchase.
Napoli UAE will communicate a clear date of delivery to its customers via SMS, email and telephone. In the event that no one is available to accept the item(s) from your end, the item(s) will be returned to Napoli and the customer will bear additional charges of AED 200 for the second delivery attempt. Any postponed orders on the part of the customers will bear additional costs based on Napoli storage fees which is 20% value of invoice. Please note that if there is any misinformation on the part of the customer regarding address and location that add delays in the delivery will be at no fault to Napoli UAE
Napoli customers can request storage of purchased items that have been paid in full for a period of maximum 10 days. Items not collected thereafter shall be considered unwanted and will be resold by Napoli. Under such conditions, Napoli can only offer an exchange with no cash refund.
The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements. Outside access to the delivery area must be clear, and the inside area where the furniture will be placed must be accessible for placement of furniture.