At Napoli Furniture, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our return policy allows you to return the products under certain conditions.

1. Receiving Different Products:

If you receive products different from your order, please issue a complaint immediately, and we will arrange for the return and replacement of the incorrect items.

2. Change of Mind Returns:

For cases where you receive the exact product ordered but have a change of mind, you can return the product within 7 days. The product must be in its original condition, without any physical damage. Provide a valid reason for the return during the process.

3. Refund Details:

• Refunds will be issued only for the product cost; delivery charges are non-refundable.
• The refund will be processed once the returned products are received and inspected for adherence to our return policy.

4. Return Process:

To initiate a return, follow these steps:

1. Contact Customer Service: Reach out to our customer service team to inform them of your intention to return.
2. Pack the Products: Securely pack the items in the original packaging.
3. Return Shipping: The cost of return shipping is the responsibility of the customer.

5. Inspection and Approval:

Upon receiving the returned products, our team will inspect them. If the items meet our return policy criteria, a refund will be initiated.

6. Contact Us:

If you have any questions or concerns regarding our return policy, feel free to contact our customer service team at online@napoliuae.com

Napoli Furniture reserves the right to modify this return policy at any time. Please review our policies periodically for any changes.

Thank you for choosing Napoli Furniture!